Refund policy

Returns:

Due to the made-to-order nature of our products, we do not accept returns. Please double-check your order for accuracy before completing your purchase.

Exchanges:

We do not offer exchanges unless the item is defective. If you receive a damaged or defective product, please contact us within 7 days of receiving your order, and we will gladly help resolve the issue.

Refunds:

Refunds are provided for items that are defective or damaged during shipping. If you receive a damaged or faulty product, please contact us with a photo of the issue, and we will either offer a refund or send a replacement.

How to Request a Refund/Exchange:

If you need to request a refund or report an issue, please contact us at support@chibazoid.com. Make sure to include your order number, a description of the issue, and any relevant photos.

Order Cancellations:

If you wish to cancel an order, please contact us immediately after placing it. Once an order has been processed, cancellations may no longer be possible.

We value your business and are committed to your satisfaction!